SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY INDUSTRY
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Student Name:
Student ID:
Term:
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Privacy Release Clause:
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Authenticity Declaration:
“I declare that: The material I have submitted is my own work; I have given references for all sources of information that are not my own, including the words, ideas and images of others”.
Student Signature:
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Assessment Outcome
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Satisfactory
Not Yet Satisfactory
Date
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Initial attempt
2nd attempt/Re-assessment
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All work is to be entirely of the student.
General Information for this assessment: Read the instructions for each question very carefully. Be sure to PRINT your FIRST name & LAST name in every place that is provided. Short questions must be answered in the spaces provided. For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term. Re-assessment Process: An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. Academic Manager will delegate another faculty member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 2: Research project
Task summary
For this task you will research information about the hospitality industry and write a report on your findings.
Resources and equipment required to complete this task
Access to textbooks and other research material
Access to a computer, printer, Internet and email software (if required).
Access to plain English documents issued by Government regulators that describe laws for:
Food safety
Responsible service of alcohol
Responsible conduct of gaming
Local community protection.
When and where should the task be completed?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What needs to be submitted?
Instructions
There are three parts to the research you will do.
Part A – Structure and operation of the hospitality industry
Part B – Employment opportunities
Part C – Current issues and trends
Part D – Quality assurance.
You must complete your report using a word processing software program (eg Microsoft Word). You may present the report in any way that you prefer and you may use graphs and pictures if you wish. Your report must be easy to follow and must reference the part and question numbers as noted through the assessment.
Your assessor will provide you with information about the simulated hospitality business that you will be working in throughout your course (Marino Enterprises). This assessment relates to the hospitality industry generally so you will need to do research outside the area of Marino Enterprises in some cases. Where indicated however, your answers should relate to Marino Enterprises directly.
Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style. Part A – Structure and operation of the hospitality industry
Research information on the structure and operation of the hospitality industry as follows:
Research the four main sectors within the hospitality industry:
Accommodation
Food services
Beverage services
Casinos.
Use the following table to document each sector’s main functions, key characteristics (eg types of customers, hours of operation, types of employment and employment patterns, customer expectations) and the types of products or services provided.
Hospitality sector:
Accommodation
Functions:
Key characteristics:
Products and services:
Hospitality sector:
Food services
Functions:
Key characteristics:
Products and services:
Hospitality sector:
Beverage services
Functions:
Key characteristics:
Products and services:
Hospitality sector:
Casinos
Functions:
Key characteristics:
Products and services:
For each of the sectors in Question 1 above, nominate one example of a business that is in that sector. Describe the characteristics of that business and the products and/or services that it provides.
Hospitality sector:
Accommodation
Example of business:
Key characteristics:
Products and services:
Hospitality sector:
Food service
Example of business:
Key characteristics:
Products and services:
Hospitality sector:
Beverage service
Example of business:
Key characteristics:
Products and services:
Hospitality sector:
Casino
Example of business:
Key characteristics:
Products and services:
The hospitality industry does not operate in isolation. There are many other industries that support or relate to the hospitality industry. Consider each of the businesses you named in question A2 above and list at least five other industry groups that they would need to rely on for their operations. Business (from A2) Five related industry areas
You are a manager at Marino Enterprises. You are keen to make sure that you are making good use of resources available to you and your staff from various professional organisations.
Research the professional organisations available that support businesses such as Marino Enterprises and answer the following questions.
What are two unions that are relevant to this business? Provide a brief description for each union.
Research how an employee can join each of the two unions you have identified. Take a screen dump of the instructions, or print out the information and attach to this assessment.
Research a peak body that represents a number of industries, including the hospitality industry and provide a brief description.
Research a professional association that is related to a specific sector of the hospitality industry that is of direct interest to Marino Enterprises. Explain how the association could be of assistance to Marino Enterprises’ operations.
There are a number of pieces of legislation that contribute to the regulation of hospitality businesses. It is important that everyone who is employed in the industry understands their obligations in accordance with the legislation.
Conduct research to identify six pieces of legislation relevant to the hospitality industry and provide a brief explanation of its general purpose including some of the general provisions of the legislation.
The legislation that you identify may be National legislation or the State legislation of the State or Territory in which you are studying.
Area of law
Liquor control
Legislation title
General purpose of the legislation and its provisions
Area of law
Gambling regulation
Legislation title
General purpose of the legislation and its provisions
Area of law
Food hygiene
Legislation title
General purpose of the legislation and its provisions
Area of law
Fair work
Legislation title
General purpose of the legislation and its provisions
Area of law
Workplace health and safety
Legislation title
General purpose of the legislation and its provisions
Area of law
Anti-discrimination
Legislation title
General purpose of the legislation and its provisions
As a worker in the hospitality industry, what are two legal responsibilities that you will have? Provide a short explanation of each.
As a business, what are two legal responsibilities that Marino Enterprises has? Provide a short explanation of each.
Businesses in the hospitality industry are often situated within the community where people live and as such they are required to make sure that the community is protected from problems that may be associated with hospitality services.
List four complaints that a local resident might make to the owner of a hospitability service, to the local council or to the police. Outline why the local resident may make the complaint.
List two pieces of legislation that stipulate requirements for hospitality services to protect the local amenity of the area.
Part B – Employment opportunities
For this task you must research a wide range of employment opportunities in several sectors and job roles.
Choose five job roles from each of the four industry sectors. Write a short report for each job that you could give to a person who is interest in employment in the hospitality industry. Each report must include:
Job role
Typical duties performed in this job role
Workplace award
Training required
Desired characteristics for a person in this role
Future career pathways leading on from each position.
Use a wide variety of sources for your research, including your text book and the internet. Make sure you cite the sources of your information using the Harvard style.
Accommodation sector – job role
What is the job role?
Typical duties of this role
Workplace award
Training required
Desired characteristics
Future career pathways
Food sector – job role
What is the job role?
Typical duties of this role
Workplace award
Training required
Desired characteristics
Future career pathways
Beverage services sector – job role
What is the job role?
Typical duties of this role
Workplace award
Training required
Desired characteristics
Future career pathways
Casino sector – job role
What is the job role?
Typical duties of this role
Workplace award
Training required
Desired characteristics
Future career pathways
You have just landed your dream job as the Food and Beverage Manager in Marino Enterprises. You know that your success in the job will rely on your keeping on top of legislative requirements, changes to compliance requirements and consumer trends in food items on offer. What are six things you will do to make sure you are keeping abreast of changes?
A member of your team has come to ask you about her minimum pay rate under the Hospitality Industry General Award. The team member, Gloria, is 17 years old and is employed as a Level 1 Guest Service Grade 1. She wants to know the following:
Her hourly pay
Hourly pay rate when working Monday to Friday between 7pm to midnight
Hourly pay rate when working Monday to Friday between midnight and 7am
Hourly pay rate when working on a Saturday
Hourly pay rate when working on a Sunday
Hourly pay rate when working on a Public Holiday
Part C – Current issues and trends
For this part of the task you must consider current issues and trends in the hospitality market and the effects that these may have on a business such as Marino Enterprises.
You must use at least three of the following information sources:
Discussion with experienced industry personnel
Industry accreditation operators
Industry associations and organisations
Industry journals, reference books and seminars
Libraries and media
Networking with colleagues and suppliers
Personal observation and experience
Plain English documents issued by government regulators that describe laws relevant to the hospitality industry
Training courses you have attended
Unions
Developers of codes of conduct or ethics.
Complete the following template for each area listed:
Current issues and trends Potential impact on Marino Enterprises
Social influences
Current issues
Trends
Potential impact on Marino Enterprises
Political influences
Current issues
Trends
Potential impact on Marino Enterprises
Economic influences
Current issues
Trends
Potential impact on Marino Enterprises
Technological influences
Current issues
Trends
Potential impact on Marino Enterprises
Environmental influences
Current issues
Trends
Potential impact on Marino Enterprises
Legal influences
Current issues
Trends
Potential impact on Marino Enterprises
Document how you sourced information for the previous question from at least three of the sources listed. Discussion with experienced industry personnel
Industry accreditation operators
Industry associations and organisations
Industry journals, reference books and seminars
Libraries and media
Networking with colleagues and suppliers Personal observation and experience Plain English documents issued by government regulators that describe laws relevant to the hospitality industry Training courses you have attended
Unions
Developers of codes of conduct or ethics
Think about a hospitality venue that is similar to Marino Enterprises that you have visited in your local area, and answer the following questions:
Describe the venue. You do not have to name it if you prefer not to.
What products and services does this venue currently provide?
Do you consider that the products and services are ‘in trend’ or are they outdated. Explain your answer.
If you were a manager at this venue, what is one emerging trend product or service that you would like to see implemented in this venue?
Access social media reviews that have been made about this business and complete the template:
If there are no online ratings available, select another similar venue.
What is the social media site?
How many reviews are there for this venue on this site?
What are the overall ratings?
Excellent Very Good Average Poor Terrible
If this was your business, what information would you find useful from these reviews?
If this was your business, what day-to-day action would you take to manage and respond to on-line feedback?
Research current and emerging technology that can be used in the hospitality industry. Select one item of technology and provide information as required in the template.
Type of technology
Name and brief description of technology
Advantages to using this technology in Marino Enterprises
Barriers to using technology
Reference – provide supplier’s website reference
Part D – Quality assurance
The hospitality industry has various quality assurance processes in place to assist with managing the standard of services or products of organisations involved in the provision of hospitality services. These processes may be outlined in legislation, industry accreditation schemes, policy, codes of conduct or guidelines.
Conduct research to identify an example of the following industry-based initiatives that promote quality assurance:
An industry based accreditation scheme
A code of conduct or practice
One compulsory training requirement for hospitality staff.
Hospitality based accreditation scheme
Name of scheme
Body responsible for this scheme
Description of the scheme
What benefit (if any) would this scheme have to Marino Enterprises
Code of conduct or practice
Name of code
Body responsible for this code
Description of the code
What benefit (if any) would this code have to Marino Enterprises
Compulsory training program
Name of training program
Training organisation that offers this training
Description of the training
What benefit (if any) would this training be to Marino Enterprises
What do I need to hand in for this task?
Have I completed this?
Completed report in template (all parts)
Assessment Task 2: Research project
Part A – Structure and operation of the hospitality
Did the student:
Yes
No
Comments
Identify sources or information and research information on the structure and operation of the hospitality industry and relationships with other related industries?
Research information on current and emerging products and services relevant to Marino Enterprises?
Research information on current and emerging hospitality products and services and consider the pros and cons of these products in the workplace?
Research information on laws relevant to the hospitality industry and the need for compliance for employees and employers?
Research information on hospitality related organisations including trade unions, regulatory bodies and bodies related to quality assurance?
Access information on equal opportunity law?
Research information about career options in the hospitality industry?
Demonstrate reading, writing and technology skills to research and report on information about the hospitality industry?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Part B – Employment opportunity
Did the student:
Yes
No
Comments
Research employment and career opportunities in the hospitality industry?
Identify workplace characteristics and responsibilities for roles in hospitality work?
Demonstrate understanding of basic aspects of award provisions?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Part C – Current issues and trends
Did the student:
Yes
No
Comments
Research information on current and emerging products and services and technologies relevant to the hospitality industry?
Use information to enhance quality of work performance?
Use current and emerging technology in day to day activities.
Update own knowledge of the hospitality industry and monitor current issues and trends?
Demonstrate reading, writing and technology skills to research and report on information about the hospitality industry?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Part D – Quality assurance
Did the student:
Yes
No
Comments
Research and apply information on industry quality assurance schemes and ethical practices and apply it within their own workplace.
Demonstrate reading, writing and technology skills to research and report on information about the hospitality industry
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments made for this task below.
Assessment Task 2 Outcome:
Satisfactory Not Satisfactory
Date:
Part A Outcome:
Satisfactory Not Satisfactory
Date:
Part B Outcome:
Satisfactory Not Satisfactory
Date:
Part C Outcome:
Satisfactory Not Satisfactory
Date:
Part D Outcome:
Satisfactory Not Satisfactory
Date:
Trainer/assessor name:
Trainer/assessor signature:
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