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JND519 Quality Systems Management
Question:
Case Study Selection & Description
Task 1
(a) Select an industry, market sector or area of life that really interests you. It could be from any area of commercial life or some aspect of government or public service. Document why you have picked a particular area
(b) Within your chosen area or sector, select ONE real-world organization – it could be a profit-seeking private company, a charity or voluntary group, a sporting team, or a public-sector agency like some aspect of the emergency services or a local or central government department or agency. Write a brief description of this chosen organization. What do they do? Where are they based? What products, services and markets are they involved with and Provide the web address of this organization.
Task 2
Quality Assurance and Risks Using your selected organization and their website as a starting point, explain the role and importance of quality assurance processes in the development of a corporate website and how they map onto the SDLC. Identify and discuss the potential risks, threats and counter-measures available to the IT project manager across the SDLC.
Task 3
Quality Control Using your selected organization and their website as a starting point, identify and discuss the use of IT quality standards and quality-control documentation and techniques in the development of a corporate website. You should discuss these IT quality controls, along with associated risk-assessment in general before focussing on website development techniques.
Task 4
Project Management – provide a brief overview of the COBIT, ITIL and RACI frameworks as well as the Fishbone Diagram as part of the IT project management toolkit. How do these techniques relate to the PRINCE2 and PMBOK methodologies?
Task 5
Ethical Issues Using your selected organization and their website as a starting point, discuss the ethical and legal considerations that may impact quality management in IT and how a project manager must handle them.
JND519 Quality Systems Management
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