Requirement 1:
Identify what all insurance covers are essential for this company through a detailed analysis of the business risks which justify insurance cover.
Requirement 2:
What suitable policies and procedures would you consider necessary for establishing and maintaining effective lines of communication with clients, colleagues, higher management and other relevant third parties.
Requirement 3:
What suitable policies and procedures would you adopt for ensuring delivery of high-quality services to all clients including feedback systems and supervision.
Requirement 4:
As part of your preparation for the training session, you are required to develop a 3-day training plan in a standard tabulated format for new employees that is suitable and relevant for the company.
Requirement 5:
Flowing from the above Training Plan, you are required to develop one Session plan in a standard tabulated format.
Requirement 6:
Demonstrate how will you evaluate and assess the training session, when completed, in order to measure outcomes as below:
a) understanding and achievement of the training objectives.
b) An aide-memoire on lessons-learnt for yourself, as the training organiser, for the future.
c) Perspective of the higher management on the return-on-investment of time and resources devoted to this training.
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