Scenario
Following successful completion of your Business qualification you have gained employment in the head office of Interglobal, which is an international hotel chain. Your current job title is HR Administrative Officer but you have been informed that there are opportunities for promotion and travel to the different parts of the world, where Interglobal hotels are located. Your line manager, Anna Galasso, is frequently absent visiting other parts of the hotel chain and you are required to complete tasks which are left for you on her departure or they are emailed as new tasks arise. Anna monitors your progress by accessing the electronic folder where you put your work. You are keen to do well from the start of the job.
Task 1
1. In your folder explain the recruitment methods and processes used by organisations. This will give you a useful background to the range which can be used by Interglobal.
2. Prepare a job description and person specification for a specified job relevant to Interglobal.
3. Produce some guidelines for interviewers to ensure they carry out best practice before, during and after the interview process.
Task 2
Anna asks you to prepare detailed notes which:
• describe each stage of the seven step process for managing performance
• explain why standards are necessary for performance management. Anna has specifically requested that you use examples here as this will help you to know how standards can be used.
Request to Buy Answer
Task 3
1. Explain the difference between training, coaching, mentoring and counselling.
2. Describe what is meant by the learning cycle.
3. Describe a range of psychometric tests and describe how we could use them.
Task 4
1. Prepare a presentation which:
• explains the key elements of a Learning Organisation.
• describes the elements of the training cycle.
2. Produce a handout for colleagues at the meeting which explains the characteristics of effective training courses.
Task 5
In the document you should:
1. identify your preferred learning styles.
2. assess own time management skills.
Task 6
In preparation for the visit you decide to write some detailed notes so you know the
steps organisations take to ensure workplace welfare. The notes must:
1. explain the term workplace welfare
2. describe the health and safety responsibilities of employers and employees
3. explain how organisations such as Interglobal can reduce the occurrence of work related stress.
Task 7
1. Produce a communication for staff which explains why organisation must embrace change.
2. In a separate document describe the most common reactions to change.