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PART 1: MODULE OUTLINE

Module Learning Outcomes: 

On completing the OM module, students will be expected to be able to:

1. Demonstrate an in-depth understanding of operations and supply chain management theory from diverse sources.

2. Analyse the various issues and problems that traditionally arise in the management of operations within both manufacturing and service organisations.

3. Apply the terminology, modelling, and methodology often employed in designing and improving an operations function.

4. Think critically and use analytical tools in making business decisions and problem

Table 2: Module Delivery Schedule – Themes, Readings & Cases

Introduction and Overview

Part 1: Motivation

▪ Motivation for this course: Fyre festival
▪ What questions can OSCM solve?
▪ Course Overview

Part 2: The IPO model

▪ The IPO (Input-Process-Output) Model
▪ Process Levels
▪ Measuring process performance (Production, efficiency, effectiveness)

Part 3: Manufacturing and Services Processes
▪ Product-process matrix
▪ Service-process matrix
▪ Serving market demand (The three Vs: Volume, Variety, Variation)

Process Fundamentals I

Part 1: Capacity and Throughput

▪ Capacity
▪ Kingman’s equation
▪ Little’s Law
▪ Throughput and takt time (Buffering variation)

Part 2: Simulation

▪ Introduction to the Benihana Simulation
▪ Running the simulation

Part 3: Forecasting models

▪ Naïve Approach
▪ Trend projection
▪ Simple moving average
▪ Autoregressive-moving-average

Process Fundamentals II

Part 1: Inventory Management

▪ Inventory: definition, cause, and effect
▪ Inventory and cost
▪ Deterministic inventory models

Part 2: Probabilistic Inventory Models

▪ Single period inventory models
▪ Multiple period inventory models
▪ Exercise

Part 3: Practicing Inventory Management

▪ Exercises with deterministic inventory management
▪ Exercises with probabilistic inventory management
▪ Combining it all together, into case study: Agarwal Automobiles: Fuel Station
Forecasting and Inventory Management

Analysing and Improving Processes

Part 1: Mapping processes

▪ Mapping processes: Flowcharts, IDEF, string maps
▪ Value Stream Mapping
▪ Exercise: Mapping the preparation of a cup of coffee

Part 2: Improving quality and productivity

▪ Process Improvement Framework
▪ Productivity and Lean
▪ The 3Ms of non-adding value: Muda, Muri and Mura
▪ Quality and Six Sigma

Part 3: Presentations of Process Improvement Tools

▪ Define Tools
▪ Measure Tools
▪ Analyse Tools
▪ Improve Tools
▪ Control Tools

Making strategic decisions

Part 1: Capabilities and trade offs

▪ Mission Vision and Goals
▪ Capabilities and Trade-offs
▪ Translating strategy into operational execution (F&DM + I/P Matrix)
▪ Make or buy decisions (context: Zara)

Managing the flow of goods and services

Part 2: Supply chain fundamentals

▪ The SCOR (Supply Chain Operations Reference) framework
▪ Supply chain coordination and synchronization (the bullwhip effect and solutions)
▪ Collaborative customer-supplier relationships

Part 2: Sustainability in supply chains (context Schein)

▪ Traceability in supply chains
▪ Modern Slavery (reading: Steve New case)
▪ Rana Plaza collapse and reputational costs

PART 4: ASSESSMENT DETAILS (OPERATIONS MANAGEMENT) Module

Assessment Components

Each team is to select a company of its choice, identify three operations management issues (at least one must be global in nature) and analyse their impact on the company’s performance. Choose and discuss any three (3) of the following operations performance objectives:
1. Quality
2. Speed
3. Dependability
4. Flexibility
5. Cost

You should also provide operations management-level recommendations for improvements relating to the chosen objectives in light of current economic and global circumstances.

A. Assignment Planning Presentation

Each team will make an informal 10-minute presentation of their chosen company and the selected objectives. Teams will be expected to outline how they will research the chosen company, what the key issues are and identify possible sources of information to be gathered.

B. Assignment Final Presentation

Based on the chosen company, presentation is not limited but need to cover the following content:

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