Task 1
In preparation for a team discussion, prepare a discussion paper for distribution to the rest of the team, which provides an overview of the importance of customer relationship management to business and the use of loyalty schemes. The discussion paper must:
Explain the key features of customer relationship management
Analyze the benefits of good customer relationship management to businesses
Analyze the use of loyalty schemes to gain information about customers
Explain how the information gained is used to inform segmentation and other CRM decisions
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