Table of Contents
Introduction
Part a and b) Objectives and actions that are developed using the SMART framework that comprise of:
? Three (3) objectives relating to tasks to be completed by the team
? One (1) objective relating to team performance and culture
? For each objective a SMART Key performance indicator is required
Objectives KPI (Smart Target) Person responsible Due Date Resources required Status
Objectives relating to the tasks to be completed by the team
1
2
3
Objectives relating the team performance and culture
1
Part c) Three (3) plans for resource requirements needed to meet objectives such as Human, Equipment and Technology resources that comprise of: Internal and external requirements
1. Human Resources Plan
Description
Objectives
Deliverables
Internal resourcing capabilities – Human Resource Identification (insert rows as required)
Role/Job Title Responsibility Qualifications / Experience Competencies
External resourcing requirements – Human Resource Acquisition (insert rows as required)
Role/Job Title Number required How will this resource be acquired? When will this resource be required?
Strategies to maximise efficiencies
1
2
Evaluation and review process
2. Equipment and Materials Resources Plan
Description
Objectives
Deliverables
Internal resourcing requirements – Resource Identification (insert rows as required)
Resource Name Resource Type Description
External resourcing requirements – Resource Acquisition (insert rows as required)
Resource Type Number required How will this resource be acquired? When will this resource be required?
Strategies to maximise efficiencies
1
2
Evaluation and review process
3. Technology Resources Plan
Description
Objectives
Deliverables
Internal resourcing – Resource Identification (insert rows as required)
Resource Name Resource Type Description
External resourcing – Resource Acquisition (insert rows as required)
Resource Type Number required How will this resource be acquired? When will this resource be required?
Strategies to maximise efficiencies
1
2
Evaluation and review process
Part d) – Documentation requirements
List and explain the internal and external documentation you will require for your operational and resources plan.
Internal documentation The purpose of the document
External documentation The purpose of the document
Part e) Prepare a budget to achieve the Operational Plan
Calculate an estimate of the forecasted expensed you will need to implement and execute the operational plan. You may need to expand your budget
Budget
Direct Costs
Wages/Salaries Hourly Rate # Hours Total Cost
Role title $0.00 0.00 $0.00
Role title $0.00 0.00 $0.00
$0.00 0.00 $0.00
$0.00 0.00 $0.00
$0.00 0.00 $0.00
Other Direct Costs
Materials $0.00
Equipment $0.00
Tools $0.00
Other $0.00
$0.00
Total Direct Costs $0.00
Indirect Costs
Administration Costs Total Cost
Administration Costs $0.00
Advertising $0.00
Telephone and Internet $0.00
Senior management time $0.00
$0.00
Total Indirect Costs $0.00
Total Budget $0.00
Part f): Identify Risks and Mitigation Strategies
Identify four (4) risks using the matrix below and then identify the highest two risks. Once these are identified, create two contingency plans for the two highest risks.
Analyse the risks of the project using the following matrix:
Impact
Insignificant (Minor problem easily handled by normal day to day processes. No effect on budget) Minor(Some disruption possible. Unable to operate 1 -3 truck shifts. Over budget 0-5%) Moderate(Significant time/recourses required. Significant delay. Eg: Unable to operate kitchen for 1-2 days. Over budget 5-20%) Major (Eg: Significant financial loss, unable to operate region for more than two days or meet catering commitments, significant damage to reputation of business. Over budget 20-50%) Catastrophic (Eg: Region unable to operate for more than two weeks or indefinitely. Significant financial losses. Major reputation damage. Business survival at risk. Over budget 50% or more)
Likelihood
Almost certain (90% chance) High High Extreme Extreme Extreme
Likely (50-90% chance) Moderate High High Extreme Extreme
Moderate (10-50% chance) Low Moderate High Extreme Extreme
Unlikely (3-10% chance) Low Low Moderate High Extreme
Rare (less than 3% chance) Low Low Moderate High High
Risk Score: See attached Risk Matrix Project/Initiative Risk Management Response
Very High (VH) Score 8 Immediate action required by Project Manager with detailed planning, allocation of resources and regular monitoring. Escalation to Senior Management to be considered.
High (H) Score = 7 High risk, Project managing attention required.
Medium (M) Score = 6 Project responsibility must be specified
Low (L) Score = 5 Monitor and manage by routine procedures
Very Low (L) Score 3 Managed by routine procedures/staff members
Hazard No. Hazards Identified Associated Risk Before Controls Before Controls Control/s added to reduce risk After controls Control/s are Implemented (‘Assessed by’ Signature)
Likelihood Consequences Risk Score Likelihood Consequences Risk Score
Example: New procedures created-compliance with industry standards Risk of financial penalty, loss of registration and damage to brand Possible Extensive 7 ? Registration process
? Review against standards
? Competent staff
? Internal audits and quality assurance process Possible Negligible 5
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2
3
4
Identify the two highest risks to your operational plan and develop two contingency plans for each of these risks.
The two highest risks were: The contingency plans to mitigate these risks are:
1
2
Part g) – Develop a monitoring process to be followed to evaluate the effectiveness of the operational plan.
Using the template below; list the types (at least 3) of monitoring and/or measuring tools that will be used to monitor the project’s progress and how often.
THE OBJECTIVE/ KPI TO BE MONITORED THE TOOL USED PURPOSE OF THE TOOL PERSON RESPONSIBLE THE FREQUENCY OF USE THE DUE DATE STATUS
1
2
3
4
5
The End of the Operational and Resources Plan