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Question 1

Your boss has nominated you to be in-charge of a project team to develop and evaluate the new command centre for the Immigration and Checkpoint Authority (ICA). Your key tasks are to: (1) develop and evaluate the command centre using a human-centred design approach, (2) implement Crew Resource Management (CRM) at the police command level to study how the force can enhance team performance and dynamics to respond to immigration incidents. In the proposal, you should cover the following:

(a) Identify and briefly describe THREE (3) possible human factors issues in the ICA command centre.

(b) Explain THREE (3) human factors methods that can be used to evaluate the ICA command centre and briefly describe each of them.

(c) Describe the need for Crew Resource Management (CRM), including its purpose, components, communication, training and benefits to address the human factors challenges in the ICA command centre.

(d) Using the CRM programme, propose an implementation plan and provide an assessment of its effectiveness.

Question 2

Early this year, due to your outstanding performance, you are tasked to oversee three safety departments. The safety departments in the Navy, Army, and Airforce, each has its own Safety Management System (SMS). Your boss tasked you to conduct a study to assess the effectiveness of a consolidated Safety Management System (SMS) for the three military agencies. After the study, you are to submit a study report to present the pros and cons and recommendations to your boss for him to implement a collated SMS that benefits all three agencies. The content of the paper should include the following:

(a) Basic elements of the SMS process.

(b) Description of a consolidated SMS for the three military agencies.

(c) Propose recommendations based on the pros and cons of a consolidated SMS.

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