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Questions:

1. Organization Purpose Describe briefly the Organization, its purpose and its business. (Note: Some research may be necessary.)

2. Organization Structure Based on BreadTalk’s organization structure in the figure in Appendix B:

a. What form of organization structure has BreadTalk adopted?

b. Explain 2 advantages and 2 disadvantages of this structure for BreadTalk.

c. BreadTalk has recently set up a Special Projects Group to explore new and innovative F&B concepts for all its business areas.

Using the organization chart, show where this Group should be placed in the organizational structure. Give 2 reasons for your answer.

3. Discuss 1 threat and 1 opportunity that BreadTalk faces in the current business environment in Singapore.

4. Is BreadTalk facing a structured or unstructured problem? Give 2 reasons for your answer

5. Give another example of an unstructured problem in BreadTalk’s workplace.

6. What kind of decision-making style do you think would be MOST APPROPRIATE for the situation in the Straits Times Article? (i.e. Directive, Analytical, Behavioural or Conceptual?). Give reason(s) for your answer (at least 2 references).

7. Identify 2 important leadership qualities of CEO that is necessary for him to re-establish consumer confidence in BreadTalk.

8. Apply the first 5 Steps in the Rational Decision Process with elaboration for each step in the context of BreadTalk’s problem.

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