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You should relate your answers to your own organisation or an organisation with which you arefamiliar, ideally one that you have worked for. The same organisation should be used for all
nine answers.

To be an effective people practitioner it is important to understand the goals of the business, the
products, or services the organisation is selling or providing, the main customers of the
organisation and how external factors, including technology impact the organisation’s markets and
working methods.

1. Examine two key external influences impacting or likely to impact the activities of the organisation that you work for (or an organisation with which you are familiar) (AC 1.1)

2. Discuss the main business goal of the organisation that you work for (or an organisation with which you are familiar) and why it is important for that organisation to plan how they will achieve the goal. (AC 1.2)

3. Discuss the products and/or services of the organisation that you work for (or an organisation with which you are familiar) and discuss the organisation’s main customers. (AC 1.3)

Technology has transformed workplaces and the people profession.

4. Review how file sharing technology and video conferencing can be used to improve working
practices and collaboration within the people profession in your organisation (or an organisation with which you are familiar). (AC 1.4)

In 2023, a CIPD podcast asked the following question, ‘Has working remotely killed organisational culture?’ This topic is of interest in many organisations but before considering the impact of remote working on culture, it is important to understand what it meant by the term organisational
culture.

5. Define organisational culture and explain why it is important to foster an appropriate and effective workplace culture in your organisation (or an organisation with which you are familiar). (AC 2.1)

6. Explain how culture is part of a whole system and explain how people professionals’ work and actions could impact elsewhere in your organisation (or an organisation with which you are familiar). (AC 2.2)

According to the CIPD’s Change Management factsheet, one driver of organisational change is economic downturn and challenging trading conditions.

7. Explain why it is important that organisational change driven by economic downturn and
challenging trading conditions is planned, and effectively managed in your organisation (or anorganisation with which you are familiar). (AC 3.1)

8. Explain the importance and role that could be played by people professionals in your organisation (or an organisation with which you are familiar) within change driven by economic downturn. (AC 3.2)

9. Discuss how organisational change, driven by economic downturn, could impact people in y

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