Answer the questions below. It’s not necessary to critique the staff in the video, just think of how you might respond.
Violent Client at Bellevue Hospital Video
• Describe a time when a client was rude or verbally abusive to you. How did you react?
• What skills were necessary to maintain a professional, caring, therapeutic relationship?
• How did you best communicate with this client?
• What did you learn from this experience?
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