You have been asked to provide initial planning works for a new ERP system to be used by the Farraige Nursing Home in Galway. In recent years the nursing home has seen a decline in profits despite growth in new customers. Managers have complained that the out-of-date paper-based planning system is not providing new insights into the business. The nursing home has recently learned that through the use of ERP Systems and an associated analytics module/dashboard, they can potentially gain insights into their business by examining customer and operations data.