Describe a service experience that met or exceeded your expectations, and then describe another that left you dissatisfied.
KEY TAKEAWAYS BEFORE ATTEMPTING THIS ASSIGNMENT
Describe a service experience that met or exceeded your expectations, and then describe another that left you dissatisfied.
Introduction
I’ve worked in several different restaurants, and some of them were pretty great while others were just okay. The food was good most of the time but not always—there were some nights when everything tasted like cardboard or something! But overall, it’s been a positive experience working here so far.
I’ve had multiple experiences at this restaurant that met or exceeded my expectations.
I’ve had multiple experiences at this restaurant that met or exceeded my expectations. Mostly it’s been good, but some things were great, and others just okay.
The food was delicious! I’m not a huge fan of pasta or pizza (I prefer burgers), but everything else on the menu was really good—my favorite was the chicken parmigiana with dinner rolls and tomato sauce as an appetizer; it was tasty enough to be eaten as an entree for dinner by itself.
The service was impeccable—always friendly and attentive to our needs as customers, with no waiting time between courses during dinner (which is rare in any type of restaurant).
Mostly it’s been good.
Overall, I’ve been pleased with my experience at the restaurant. The food is good, the prices are reasonable and they offer a great selection of wine. There’s even an outdoor patio in the back that’s nice for people who want to enjoy their meal outdoors during warm weather months.
I’ve also been impressed by how easy it was to get parking at this location; there were plenty of spots available on both sides of the street as well as across from where you enter through a side door into what looks like an alleyway between buildings (which leads directly into other businesses).
Some things were great, others were just okay.
Some things were great, others were just okay.
For example, I enjoy the service at my local pizza place so much that it’s become one of my favorite places to go for food and drinks. The staff is friendly, the atmosphere is casual and relaxing, and they have a nice selection of beers on tap (including their house brew). However, there was an incident where I ordered a drink but didn’t receive any until after I had already paid for it—and when I asked about this discrepancy they told me “it happens sometimes”. This experience left me feeling bad because it wasn’t clear how they could ensure that this wouldn’t happen again—but more importantly it made me wonder why they couldn’t take care of my order right away instead of waiting until after all other customers had been served before getting back with me?
Another example: My wife has always enjoyed going out dancing with friends; however since starting college she hasn’t been able to attend as many events due to financial constraints (she lives paycheck-to-paycheck). So when she found out about swing dancing classes offered at her university’s recreation center through dance instructor Jillian Glassman she thought “this sounds fun!” Unfortunately though after trying out several times over two weeks without success because none of us could find time during class hours together anymore due then suddenly remembered hearing about something called “Swing Dances” which sounded exactly like what we needed… until we realized these weren’t actually swing dances but rather ballroom socials complete with live music played by professional dancers who would teach us basic moves before each event starts up again later that night!
Most of the time the food is really good, except when it’s not.
Most of the time, the food is really good. There are times when it’s not as good as it should be and there are other times when it could be better. Food can make or break a dining experience and we want our customers to enjoy their meal every time they come in. We hope that by giving you more information about our dishes, you’ll feel confident about ordering from us again!
I have a few complaints about this place.
The food is sometimes too salty.
The service can be spotty.
Prices are too high for the quality of product you get, especially when compared to other restaurants in the area that offer similar dishes but at lower prices.* You should also know that it’s not always easy to find parking at this place because there aren’t enough spaces for everyone who comes here during peak hours.* This place has some good music and a nice atmosphere, but sometimes it gets loud and crowded (and loud music doesn’t mix well with people trying to talk). So if you want privacy for conversation or just some peace and quiet, go elsewhere!
All of the customers who have come into my office so far have been very happy with the service they’ve gotten here, but there was one person who brought in his own paper plates and silverware instead of using ours. They weren’t very nice about it either, but we had to let him know that if he wanted to eat off our plates that he had to sit down and use them instead of bringing his own out after dinner service had started for everyone else in the restaurant. He finally understood once we explained how important it was for us to keep our food clean during dinner service since we don’t have custodians or anything like that on staff during that part of our shift!
Luckily, this customer was very understanding and didn’t mind using our plates. He also brought in his own silverware, which was an added bonus!
Conclusion
So that’s my review of your service experience. The food is good and the portions are plentiful. As far as service goes, I think it’s pretty decent overall. It could always use some improvements though!
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